Frequently Asked Questions

Yes! We specialize in custom-made jewelry. Whether it's an engagement ring, a necklace, or any other piece, our master jewelers will work with you to create exactly what you envision. Simply schedule a consultation to get started.

Our custom design process begins with a consultation — either in person at our Sofia showroom or remotely via video call. We discuss your vision, preferences, and budget. From there, our designers create sketches and select stones. Once you approve the design, our master goldsmiths bring it to life. The process typically takes 3-6 weeks depending on complexity.

There is no set number you're "supposed to" spend. An engagement ring should be meaningful and within your comfort zone. We work with clients across a wide range of budgets and will help you find the perfect piece that matches both your vision and your budget. Contact us for a personalized consultation.

During your consultation, we'll discuss your goals, style preferences, and budget. For engagement rings, we'll cover the 4 C's (Cut, Color, Clarity, Carat), explore design options, and curate a selection of stones tailored to your needs. We'll guide you through every step — no high-pressure sales, just expert advice.

All our diamonds come with certification from leading gemological laboratories, primarily GIA (Gemological Institute of America). Each certificate provides an independent assessment of the diamond's 4 C's and other characteristics, ensuring complete transparency.

Our custom pieces come with a professional appraisal. For ready-to-wear pieces, appraisals can be requested for an additional fee that covers the evaluation and documentation process. Contact us for more details.

Custom-made pieces are made specifically for you and are not eligible for return. However, we offer an upgrade program for center diamonds. Ready-to-wear pieces from our collections can be returned within 14 days in their original condition. Please see our Terms of Service for full details.

Yes, we serve clients worldwide. All shipments are fully insured and sent via secure courier services. Shipping within Bulgaria is free for orders above a certain threshold. For international shipping rates, please contact us directly.

We recommend removing jewelry before physical activities, swimming, or using household chemicals. Store pieces separately in soft pouches to prevent scratching. Regular professional cleaning helps maintain brilliance. We offer complimentary cleaning and inspection services for our clients — just bring your piece to our showroom.

Yes, we provide professional repair and servicing for all jewelry — including pieces not purchased from us. Our services include ring resizing, stone replacement, prong tightening, polishing, and rhodium plating. Visit our Repair & Service page for more details.

We accept bank transfers, cash, and major credit/debit cards. For custom orders, we require a deposit to begin work, with the balance due before delivery. We also offer payment plans for larger purchases — contact us to discuss options.

While we welcome walk-ins during business hours, we strongly recommend scheduling an appointment to ensure we can provide you with our full, undivided attention. You can book an appointment through our Contact page or by calling us directly.